FAQs

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Do I need permission to fundraise for Barnardos?

Yes. We are legally required to authorise all external fundraising activities. All you need to do is register your fundraising event using the link above and we will send you an email detailing your Authority to Fundraise. 

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Are there any guidelines about the type of fundraising can I do?

Yes, there are rules for fundraisers to protect you, your donors, and Barnardos Australia. Barnardos Australia requires that the expenses do not exceed 40% of your total fundraising. A great way to keep your costs down is to ask local businesses and your community if they can donate venues, catering and prizes.

We ask that you do not conduct fundraising activities that involved or are associated with:

  • Illegal activities
  • Violence
  • Discrimination
  • Irresponsible sale of alcohol
  • Gambling

If you are unsure about anything or would like more information, please call us on 02 9218 2484 or email events@barnardos.org.au.

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What support can I expect from Barnardos?

Our team are just a phone call away to support you! We can help you plan, organise, and provide valuable insights about fundraising to ensure you have the best time and reach your fundraising goals. However, we can not actually undertake tasks for you. That’s why we have created a wide range of helpful resources, including email and letter templates, to assist you.

If you have a question about the support we can provide, please call us on 02 9218 2484 or email events@barnardos.org.au.

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Can people who donate get a tax-deductible receipt?

Anyone who donates $2 or more through your online fundraising page will automatically be emailed a tax-deductible receipt.

If you are collecting funds offline, please keep a record of those requiring receipts (their full name, email address, and the value of their donation). Please send this through to us when you deposit the proceeds to Barnardos Australia so that we can issue receipts to your supporters.

Please keep in mind that items such as raffle tickets, event tickets or auction totals are not eligible for tax deduction.

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How do I bank the funds after my fundraising activity?

Congratulations, you’ve done it! If you’re fundraising online, your money will be sent directly to us. If you’re fundraising offline, then there are 3 ways to bank your funds.

Whichever you choose, make sure to use your Fundraiser ID number so that we can identify and record your donation correctly. This will be in your email correspondence from our Fundraising Team but if you can’t find it or don’t have one, please contact our team on 02 9218 2484 or email events@barnardos.org.au and we will arrange one for you.

Bank deposit: if you would like our bank account details, please email us at events@barnardos.org.au.

By phone: please call us on 02 9218 2484 to make a payment over the phone using a credit or debit card.

By cheque: send a cheque (payable to Barnardos Australia) to Barnardos Australia, Community Fundraising, GPO Box 9996, Sydney NSW 2001.

Please do not send cash through the post.

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What should I do if one of my supporters provides me with cash?

If you are given cash, you can receive the funds yourself and then use your credit card to make an online donation via your fundraising page.

Remember to include the donor’s name, email, phone number and donation amount so that they can receive an electronic tax receipt after processing.

If you do not have an online fundraising page, please read ‘How do I bank the funds after my fundraising activity?’ for 3 ways to safely bank your funds.

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How can I get a QR code that links to our online fundraising page?

Via your dashboard when you have logged in, go to the ‘Get Support’ tab in the drop-down menu. Here you will find a button next to your fundraising page link that says ‘QR Code’. Click this and a QR code will be generated for you to put on any posters you create for your event.

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Can a donation be made anonymously?

Yes, when you make a donation, you can decide if your donation is anonymous by checking the “make my donation anonymous” box. This will make the donation appear anonymously on fundraising pages and our website.

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What’s on my Fundraising Dashboard and how do I use it?

Once you have completed your registration a fundraising page is automatically created for you. You can access your page by logging in with your email and password.

On your dashboard, you’ll find everything you need to help get you started on your fundraising journey.

  • ‘Get Support’ - this is where you can ask for donations. You will find your page link and template emails we have prepared for you.
  • 'My Donations' - keep track of your online and offline donations here.
  • ‘Edit My Page’ – you can update your target here or add blog updates to keep your family, friends and supporters updated with your progress.
  • ‘Fundraising Page’ – this takes you to your fundraising page as people will view it when it is shared.
  • 'Resources' - here you’ll find posters, social media tiles, fundraising ideas and more to help you spread the word.
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Why am I being charged an additional fee when donating?

There is an optional 5.5% contribution that assists us cover our platform fees, meaning more money can go directly to supporting vulnerable children.

If you do not wish to cover this fee, you can simply uncheck the box at the donation checkout.